Position Title: Receptionist | Pretrial Services Program | Milwaukee
Agency Description: JusticePoint is a private non-profit agency with a commitment to social justice. The target population includes adults who may have serious and persistent mental health and/or substance abuse or dependence disorders, may be considered indigent, may be at risk for re-arrest, and are involved in the criminal justice system.
Position Summary: The receptionist will serve as the initial contact point for all individuals either entering the office or calling on the telephone. Provides general office support as detailed in the responsibilities listed below.
Greet, sign in and direct clients and visitors when they arrive to the office
Answer telephone and direct callers as appropriate including taking messages when necessary
Administer drug/alcohol screens to clients strictly adhering to JusticePoint testing guidelines
Sort incoming and outgoing mail
Maintain a professional, respectful demeanor at all times with clients and guests to the office. Additionally, maintain a professional, team oriented approach with all JP colleagues.
Assist with other related clerical duties such as photocopying, faxing and filing
Become well versed in services offered at JusticePoint and requirements of the various programs clients may be enrolled in
Agreement to abide by and subscribe to the mission, vision and culture of JusticePoint
Other duties as assigned
Education: High School Diploma or equivalency required, related associate degree preferred. At least 3 years of clerical/receptionist experience.
Competencies and Skills:
High level of proficiency in technical areas such as Microsoft Office; including Word, Outlook and excel. Proficient in the use of web enabled databases.
Excellent oral communication skills reflecting solid customer service both in-person and via the telephone. Good written communication skills.
Highly organized and attention to detail as well as ability to handle multiple tasks at one time
Ability to work independently
Demonstrated ability to work well with individuals from diverse economic, racial and ethnic backgrounds
Fluency in Spanish both spoken and written is a definite asset
Valid Wisconsin driver’s license and automobile with insurance required
Pre-employment background check conducted by Racine County Sheriff’s Dept. required
Agreement to abide by and subscribe to the mission, vision and culture of Justicepoint
Permanent full-time, with benefits, Salary/Exempt Position
Reports to Pretrial Services Program Director
JusticePoint is an Equal Opportunity/Affirmative Action Employer