Position Title: Program Coordinator–Comprehensive Community Services (CCS) Care Coordination Team
Reports to: CCS Program Director
The Program Coordinator is responsible for assisting the Program Director with the day-to-day program operations including staff supervision, training, and quality assurance measures.
Develop and update program policies and procedures
Develop, and update staff training materials, program forms, and other program documents
Provide ongoing staff training, coaching, skill development, and performance evaluation
Oversee services provided by staff to ensure that clients are receiving quality services
Provide ongoing review and quality assurance on all program services and documentation
Provide coverage for staff, as needed, up to and including maintaining a small care coordination caseload
Review and approve staff leave requests and time entry
Assist with hiring of new staff
Other duties as assigned
Knowledge, Skills and Abilities:
Proficient in computer applications including Microsoft Office Suite (Word, Excel, PowerPoint) and web enabled databases
Excellent oral and written communication skills
Excellent organization and time management skills, attention to detail and accuracy, and ability to prioritize multiple tasks.
Ability to work independently and as part of a team
Demonstrated ability to work well with individuals from diverse economic, racial, and ethnic backgrounds.
Knowledge and understanding of mental illness, substance use, and the effects of poverty on various socioeconomic social groups
Knowledge of community mental health and substance use treatment resources
Leadership skills and ability to provide effective staff coaching, training, and team building
Must possess a B.A. or B.S. degree in Social Work, Psychology, Nursing, or a related field with experience in human services and case management, Master’s degree preferred.
Prior experience in leading or managing staff in a human service program preferred
Valid Wisconsin driver’s license and automobile with insurance required.
Pre-employment background check.
Permanent full-time with benefits
Full-time, salaried, exempt position
JUSTICEPOINT IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER